Citizenm San Francisco Union Square | City stay in San Francisco | Book Now

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Key details

About the Hotel

72 Ellis Street, San Francisco, California, United States, CA 94102

Steps from Union Square

Great

8.9

9.4

/10

4.7

4.5

Loved by Citizenm San Francisco Union Square Hotel guests

Cozy rooms
Helpful staff
Modern design
Comfortable beds
Excellent location
Smart space

"The IPAD element to the room was so high tech yet didn't feel overwhelming to use the technology in the room."

Miss Joy from United States

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"You may have a smaller room space, but you have an entire living room, kitchen/bar, and hang out area where you are also free to be you."

Brooke-Ashley W from United States

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"The view from the huge picture window was amazing."

Lori from United States

Rooms with Tech

All rooms at citizenM San Francisco Union Square include a flat-screen TV, iPod dock, and an iPad for guest use. Each air-conditioned room has soundproofing, a safety deposit box, and a private bathroom with free toiletries. The rooms feature colorful furniture by Vitra and are fitted with bed linen and towels.

Dining Options

The hotel serves an à la carte breakfast each morning. The on-site restaurant offers American cuisine. Nearby dining options include Tadich Grill, the city's oldest restaurant.

Leisure & Fitness

The hotel has a gym and a shared lounge. Free Wi-Fi is available throughout the property. The business center provides ironing services for guests.

Central Location

The hotel is in Downtown San Francisco, 0.5 km from Union Square and Chinatown. Nearby attractions include Lombard Street (2 km), Coit Tower (1.9 km), and Pier 39 (3.8 km). Oracle Park is 2.7 km away.

Services & Transport

The 24-hour front desk assists guests at any time. San Francisco International Airport is 20 km away, and Oakland International Airport is also accessible. Public transport links connect to major city attractions.

Must-do experiences

Visit the Ferry Building Marketplace for artisanal foods and shopping.
Take a stroll in Dolores Park for stunning city and skyline views.
Sample a Mission burrito at La Taqueria, a true local favorite.
Explore the hidden murals in the Mission District for vibrant street art.
Discover contemporary art at the SF MoMA, just a short walk away.

Location: Perfect

9.2/10Review score

See hotel location on map

Guest Emotional Experience

Shine on SocialsInstagrammable mood

“The ability to change the color of the lights was fun.”

Nicole from United States

Strange & UniqueTech wonderland

“In the room everything is electronic and can be controlled by a tablet which is very cool and fun.”

Jessica D from United States

Safe HavenSafe and sound

“Security guards at the hotel entrance day & night, felt pretty safe.”

Wanillaaz from Thailand

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Choose the Room

From cosy doubles to spacious family suites – all with flexible options, breakfast, and exclusive deals.

Upper Floors King Room

2 persons

1 King-size bed

Shower

room details

King Room

2 persons

1 King-size bed

Shower

Heating

room details

Upper Floors Room

1 person

1 King-size bed

room details

Guest Room

1 person

1 King-size bed

room details

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Check Dates & Room Rates

See what's available for your travel dates

Amenities

Thoughtfully designed amenities for a comfortable & memorable stay

Facilities: Perfect

9.0/10Review score

General

No smoking on site
Wi-Fi
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Allergy-free rooms
Lift
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre

Services

Welcome drink

Dining

Restaurant

Business

Business centre

Spa & Leisure

Leisure/ TV room

Room features

Air conditioning
Heating
Ironing facilities

Bathroom

Free toiletries
Sink

Media

Flat-screen TV
iPad

Dining Onsite

At CitizenM San Francisco Union Square, guests can indulge in a delightful dining experience at canteenM, where modern American cuisine takes center stage. The inviting atmosphere and fresh offerings create a welcoming retreat for breakfast, lunch, and dinner, perfect for travelers seeking authenticity in their culinary journey.

Citizenm San Francisco Union Square Hotel Restaurant photo

canteenM

Modern American

Ambiance

Bright and contemporary, canteenM features a stylish setting that encourages relaxation and socializing.

Key Offerings

Start the day with an à la carte breakfast showcasing local favorites and satisfying meals throughout the day.

Reservation

Not needed

Open for breakfast, lunch, and dinner 24/7.

Citizenm San Francisco Union Square Hotel Location

72 Ellis Street, San Francisco, California, United States, CA 94102

Map view

72 Ellis Street, San Francisco, California, United States, CA 94102

City landmarks

Harbour

Pier 39

1.6 mi

Landmark

Chinatown

2300 ft

Monument

Lombard Street

1.3 mi

Shopping Area

Union Square

2300 ft

Market

Ferry Building

1.3 mi

Gallery

San Francisco Museum of Modern Art

2900 ft

Cable Car

Cable Car Museum

2300 ft

Tower

Coit Tower

1.1 mi

Museum

Exploratorium

1.3 mi

Public Building

San Francisco City Hall

4900 ft

Museum

Asian Art Museum

4900 ft

Museum

Contemporary Jewish Museum

2900 ft

Harbour

Fisherman's Wharf

1.6 mi

Island

Alcatraz Island

3.0 mi

Historic Site

Painted Ladies

1.5 mi

Church

Grace Cathedral

2300 ft

Museum

Children's Creativity Museum

3400 ft

Event hall

Moscone Center

3400 ft

Museum

Wells Fargo History Museum

2900 ft

Baseball Stadium

Oracle Park

1.3 mi

Church

St. Patrick's Catholic Church

2900 ft

Fountain

Lotta's Fountain

2900 ft

Mall

Westfield San Francisco Centre

3000 ft

Gallery

Xanadu Gallery

2300 ft

Mall

Metreon

3400 ft

Museum

Yerba Buena Center for the Arts

2900 ft

Museum

San Francisco Railway Museum

1.3 mi

Nearby

Bush St What3words: ///also.secret.ever

Dragon's Gate

1900 ft

Museum

Museum of the African Diaspora

1800 ft

Garden

Yerba Buena Gardens

3400 ft

Restaurants

John's Grill

400 ft

63 Ellis St

Johnny Foley's

800 ft

243 Ofarrell St

Les Joulins Jazz Bistro

300 ft

44 Ellis St

Puccini & Pinetti

600 ft

129 Ellis St

King Of Thai Noodle

600 ft

1400 California St

Sears Fine Food

1500 ft

439 Powell Street

Dojima-Ann

700 ft

219 Ofarrell St between Powell St & Cyril Magnin St

Taste On Ellis

400 ft

134 Ellis St

Boudin Bakery

900 ft

170 Ofarrell St Macy's

Infusion Lounge

600 ft

124 Ellis St

Explore San Francisco

Local Highlights

Chinatown

9 minutes' walk

Chinatown is the oldest and largest outside Asia, famous for its unique shops, restaurants, and cultural landmarks.

Union Square

9 minutes' walk

Union Square is a vibrant hub with shopping, art galleries, and public events, perfect for people-watching and dining.

San Francisco Museum of Modern Art

11 minutes' walk

This museum houses over 33,000 modern artworks, offering diverse exhibitions and free admission on certain days.

Museum of the African Diaspora

10 minutes' walk

Showcasing art and cultural heritage, this museum focuses on the experiences of the African diaspora through rotating exhibits.

Yerba Buena Gardens

13 minutes' walk

Enjoy peaceful gardens, art installations, and space for family picnics, along with nearby entertainment and dining options.

Cable Car Ride

9 minutes' walk

Experience a ride on San Francisco's iconic cable cars offering thrilling views of the city's steep hills and scenic landscapes.

Les Joulins Jazz Bistro

1 minute' walk

This cozy bistro offers a fusion of French and American cuisine, complemented by live jazz music on select nights.

John's Grill

2 minutes' walk

Renowned for its hearty American fare, this historic spot is famous for its steaks and traditional seafood dishes.

Puccini & Pinetti

2 minutes' walk

Casual dining with Northern Italian cuisine and wood-fired pizzas; ideal for family meals and date nights alike.

The Warfield

12 minutes' walk

This historic venue hosts concerts and live shows, known for its excellent acoustics and vibrant atmosphere for music lovers.

Club Fugazi

14 minutes' walk

Home to the popular show 'Beach Blanket Babylon', this venue offers a fun and unique theatrical experience embracing local culture.

Getting around

City Centre

San Francisco21 min · 1.1 mi

Airports

San Francisco International (SFO)35 min · 14.2 mi

Oakland International (OAK)48 min · 19.7 mi

Train

Caltrain - 4th & King Street Station18 min · 5000 ft

Underground

Powell Street Station3 min · 700 ft

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Property information and rules

Check-in

from 14:00-23:59

Check-out

until 11 am

Internet

Wireless internet is available in for free.

Breakfast

The hotel offers a full breakfast at the price of US$22 per person per day.

Pets

Pets are not allowed.

Number of floors:

Number of rooms:

195

Guest Ratings & Reviews

Real Guest Experiences & Ratings

Review summary

Based on recent reviews

CitizenM San Francisco Union Square is frequently praised for its modern, high-tech rooms where guests enjoy controlling everything from lighting to blinds with an iPad. The hotel's location is convenient for accessing public transport, including cable cars heading towards the beach. Many find the spacious lounge area with its pop-art decor particularly appealing, while some guests have noted that the rooms are compact. The breakfast is considered great value, resembling a European-style spread with custom-made coffee and hot chocolate.

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Review score

Based on 1518 verified reviews

9.1/10

Perfect

95%

Recommend

Cleanliness

9.3/10

Staff

9.3/10

Value for money

8.7/10

Facilities

9.0/10

Pros

Sleek design

High-tech features

Amazing location

Cozy rooms

Giant bed

Cons

Unfriendly staff

Logan from United States

Business traveller

King Room

3 nights in November 2025

Reviewed:February 04, 2026

7/10

convenient locationpublic transporttablet controlmood lightingfriendly staffsmooth check-insmall roomhigh pricepoor maintenanceroom itemsthin toilet paperpaper quality

the location was convenient for getting around. i found public transport very accessible. the tablet to control the room was a really nice feature, i especially liked adjusting the mood lighting. the staff were friendly when checking in and out.

the room was quite small for what i paid. some things in the room needed maintenance. the toilet paper was very thin.

0 Helpful

Francis from France

Business traveller

King Room

3 nights in November 2025

Reviewed:January 04, 2026

9.5/10

Fantastic Stay with Helpful Staff

kind staffcity locationsimple travelawkward bed

I enjoyed my time here. The staff were very kind and helpful to me. The hotel was very clean and located right in the middle of the city. The location made traveling around simple.

The bed sat sideways against the window. It proved awkward. One person had to climb over their partner to exit.

Location

9/10

The hotel is close to various transportation options. These include the BART station and the MUNI system, providing easy access around the area. Cable cars are also nearby, giving additional transport choices.

Rooms

9/10

The room has sleep mode settings, I found these comfortable. The bed was long. It stretched from wall to wall, I thought that was cool.

Facilities

10/10

The hotel common area on the 3rd floor is open at all hours. Staff members are always ready to help with food, drinks, or advice. There is also a 24/7 gym.

Service

10/10

Check-in and check-out are handled efficiently. The staff completes these processes via iPad. Staff are attentive and cute, I appreciated this.

0 Helpful

Owen from United Kingdom

Single

King Room

3 nights in June 2025

Reviewed:August 01, 2025

9/10

central locationdiverse breakfastentrance guard

The hotel is very central. Powell station for bart is nearby. diverse breakfast options included fruit salads, pastries, and sandwiches. there was always a guard at the entrance, and .

0 Helpful